Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern the access and use of Eduflask, a cloud-based institution management platform (“Platform”, “Service”) provided to educational institutions.
By accessing or using Eduflask, you agree to be bound by these Terms.

2. Services Offered

• Attendance, leave, and class management
• Fees and billing management (including installments)
• HR and staff management
• Timetables, reports, and automation workflows
• Smart notifications (Email, WhatsApp, in-app)
• Dashboards and real-time insights
• Mobile applications for administrators, teachers, parents, and students
• Secure, role-based cloud access

3. Eligible Clients

Eduflask is intended exclusively for educational institutions, including but not limited to:

• Schools
• Colleges
• Universities
• Coaching institutes
• Training and educational organizations

If you are involved in education, Eduflask provides solutions tailored to your needs.

4. Pricing, Billing & Subscription

• Pricing is customized based on institution size and requirements.
• We offer three standard plans:
  • Foundation (Starter)
  • Growth (Medium)
  • Enterprise (Pro)
• Monthly subscriptions are postpaid.
• Yearly subscriptions are prepaid.
• Invoices are generated as per the selected billing cycle.
• All prices are exclusive of applicable taxes.

5. Payment Processing (Razorpay)

• All payments are processed through Razorpay, a third-party payment aggregator.
• Eduflask does not store or process any card or payment information.
• By making a payment, you agree to Razorpay’s Terms & Conditions: https://razorpay.com/terms/
• Refunds, chargebacks, payment disputes, and transaction timelines are governed by Razorpay’s policies.
• GST at 18% is applicable and is charged in addition to the plan amount.

6. Refund & Cancellation Policy

• No refunds are provided once a billing cycle has started.
• Subscription cancellations take effect after the current billing cycle ends.
• Any eligible refund processing (if required by law) will be handled strictly as per Razorpay’s refund policies.

7. Data Access & Ownership

• Eduflask does not claim ownership of institutional data.
• All data remains accessible only to the respective institution.
• Institutions may export their data upon service termination.
• Data export requests must be raised through official support channels.

8. Acceptable Use Policy

• Users agree not to:
  • Use the platform for illegal or unauthorized purposes
  • Attempt to breach platform security or access restricted systems
  • Perform automated scraping, crawling, or data extraction
  • Share accounts or credentials across unauthorized users
  • Abuse, manipulate, or misuse platform services
• Violation may result in suspension or termination of access.

9. Availability, Warranty & Disclaimer

• Eduflask aims to maintain 99% platform uptime.
• Services are provided on an “as-is” and “as-available” basis.
• No warranties are provided beyond explicitly stated service commitments.
• Temporary interruptions may occur due to maintenance or external dependencies.

10. Intellectual Property

• All platform content, software, UI, branding, and modules are the exclusive intellectual property of Eduflask.
• Institutions are granted a limited, non-transferable license to use the platform during the subscription period.
• No rights are granted to copy, modify, resell, or redistribute the platform.

11. Termination of Service

• Eduflask may suspend or terminate services in cases of:
  • Non-payment beyond 15 days
  • Abuse, fraudulent activity, or scams
  • Violation of these Terms
• Institutions may request account closure by raising a support ticket. Access ends after settlement of dues and billing cycle completion.

12. Support & SLA

• Support is available for all technical issues and platform usage.
• Support channels include:
  • Email
  • Phone
  • In-app support tickets
• Support hours: 10:00 AM – 6:00 PM (IST), working days
• Response time: within 72 hours (3 working days)

13. Security, Backup & Recovery

• Automated system backups are taken every 24 hours.
• In case of system failure, recovery is limited to data available from the last 24-hour backup.

14. Compliance & Regulations

• Eduflask complies with applicable Indian IT laws and relevant data protection regulations.
• Razorpay operates under its own regulatory compliance framework.
• Educational record handling follows applicable institutional and statutory standards.

15. Updates to Terms

• Eduflask reserves the right to update or modify these Terms at any time.
• Continued use of the platform after changes constitutes acceptance of the updated Terms.

16. Governing Law & Jurisdiction

• These Terms are governed by the laws of India.
• Any disputes shall be subject to the jurisdiction of the Courts of Panchkula, Haryana, India.

17. Contact

For questions related to these Terms, billing, or support, please contact the Eduflask support team through official channels.